terms and conditions

OUR GUARANTEE TO YOU

All orders are covered by our 14 day no quibble guarantee.

ONLINE ORDERING

Once an order has been placed we will confirm that your order has been received by sending an e-mail to the e-mail address you provide during your registration. This does not constitute acceptance of your order, nor does it guarantee that all items are available at the prices shown in the confirmation. However, in the event of there being any discrepancy in price, or should any product be no longer available we will telephone you, or send you an e-mail to explain the position and to ask for your instructions. We will not vary your order without your agreement.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. Normally, we will debit your card just prior to despatch of your order, except in the case of any personalised tailor-made items, where payment has to be taken at the time of ordering. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

WEBSITE / ONLINE ORDER PROCESS

The technical steps required to create the contract between you and us are as follows: After clicking the “Checkout” button in your shopping basket please follow the simple instructions at each step of the process. As the penultimate step you will have the option of paying for your order by Credit or Debit Card or via Paypal. On satisfactory authorisation of your payment method your order is successfully placed and you will receive an Order Acknowledgement e-mail. This is not an order confirmation nor an acceptance of your order by MYMURO Ltd. Your order will then be despatched. We reserve the right to hold your order until all items are in stock. Order acceptance and order completion (completion of our contract with you) take place when your order is despatched by us or our subcontractors, unless we have notified you that we have not accepted your order. In most cases your payment is taken immediately upon ordering, however timing of the payment can vary.

Non-acceptance of an order may be as a result of one of the following:

The product you ordered is unavailable. (Please note we operate a real-time stock control system and only show products as available to order where we believe we have stock, but occasionally mistakes can be made, or stock damaged so that our actual stock count is incorrect). We have identified that a product has been mispriced in error or is incorrectly described . One of our payment systems has identified the transaction as suspicious or payment authorisation is incomplete.

PRICE INFORMATION

MURO has taken great care to ensure prices are accurate. Prices may change over time and all prices include VAT where appropriate. Promotions and prices you see in the MURO paper catalogue may not apply to www.mymuro.com and vice versa.

OVERSEAS ORDERS

We can despatch orders to most countries in the world.

DISCOUNTS AND OFFERS

Occasionally we have special offers. Unless otherwise specified, any offer that includes free or reduced delivery (postage & packing) applies only to standard delivery within the UK mainland (excluding UK highlands and islands). Any order placed with us in this way with a faster delivery option selected will be processed and despatched with standard delivery.

EMAIL NEWSLETTER OFFERS & PROMOTIONS

Occasionally we run offers, promotions and sales online and/or on our email newsletter to which the following terms and conditions apply: Offers cannot be used in conjunction with any other offer. Offers cannot be used with bundles or sale items (see exclusions below). Offers are not transferable or for publication online or offline. Offers with a spend threshold always exclude delivery charges. Offer end dates apply and are subject to stock availability. Offers are at MURO's sole discretion and are subject to variation or withdrawal without notice. Offers or promotions cannot be applied to previously bought items. All sale items are subject to availability at time of order. Online price includes discount and is not valid in conjunction with any other offer. Sale discount cannot be applied to previously bought items. If a percentage or price off discount brings the basket subtotal to below the threshold for a free delivery discount, then free delivery will not be applied. Similarly, Bonus Buys revert to their normal price if the subtotal drops below the threshold for Bonus Buys. Free delivery promotions apply to United Kingdom orders only, and exclude UK Highlands & Islands. To subscribe to receive our email newsletters, please subscribe by adding your email address in the newsletter section near the bottom of this webpage. To unsubscribe from our email newsletters, please click on the unsubscribe link on any of our emails

CREDIT CARD MISUSE

The majority of card issuers either cover all the charges that may result from unauthorised use of your credit card or debit cards, or may limit your liability to £50. We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from mulberrybush.co.uk

PARCELS NOT DELIVERED

If we despatch your parcel(s) to your requested delivery address and for whatever reason our courier is unable to deliver your parcel(s) - and your parcel(s) is then returned back to us - we reserve the right to ask you to pay the courier costs for (a) the returning of the parcel(s) to us and (b) the reposting of the parcel(s) back out to you.

RETURNS

Please see our Guarantee and Refunds information

GENERAL TERMS

Any contract between us, whether for use of the site or in relation to the purchase of products through the site will be governed by the laws of England and Wales and both parties, (you and MYMURO Limited) submit to the non-exclusive jurisdiction of the English Courts. MYMURO Limited has taken every care in the preparation of the content of this web site, however we cannot guarantee uninterrupted and totally reliable access to this website and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, MYMURO Limited disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access. MYMURO Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site. Certain (hypertext) links in this site may lead to other web sites which are not under the control of MYMURO Limited. When you activate any of these you will leave the web site and MYMURO Limited has no control over and will accept no responsibility or liability for the material on any web site which is not under the control of MYMURO Limited. We may make software owned or operated by third party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third party provider.

COMPANY REGISTRATION

MYMURO Ltd is registered in England at Companies House. Company registration number: 10933529 Registered address: 52 Gossamer Gardens, London, E2 9FN.